Refund policy

• Request to exchange or refund must be done 48hours after receiving the hair.
• Kikilabelle will not accept hair that has been used, washed or lace has been tampered with.
• Due to hygiene reasons, we cannot accept hair that has been worn.
• Customer is responsible for courier charges to and fro when a return or exchange is facilitated
• Only once we receive the hair from you, can we see if it is eligible for a return or exchange
• Returns older than 2 days will not be accepted
• We accept returns or exchanges for defective or damaged items in accordance with consumer protection laws, provided the issue is properly shown to us by pictures and, or videos within 48 hours.